Here to help.

Recording, playback, on-device transcription, export and deletion require no account. The free plan also includes on-device summaries and 10 Ask queries per month.

Yes. You don’t need to sign in to buy on the web. After payment, you’ll see an 8-character code and an Open in Tsugra button. While signed in to the app, go to Settings → Plans and purchases → Use a plan purchased on the web and enter the code. The plan then works on that account in the iPhone and Mac apps.

Subscriptions renew automatically and can be canceled at any time. If you bought through the App Store, cancel in Apple’s subscription settings. If you bought on the web, go to Settings → Plans and purchases → Manage web plan in the app. Meeting bot time packs are valid for 365 days.

Recorded audio stays on your iPhone and Mac and is not sent to our servers (it is also excluded from iCloud sync). When you use AI summaries, the diary or Ask, transcripts, your questions and the records you choose are sent—with your consent—through our server to Anthropic. Our server does not store the content. If you use the meeting bot, meeting audio is recorded by our processor, and we request its deletion once the transcript is retrieved. See the Privacy Policy for details.

Tsugra supports Japanese, English, Korean, Simplified Chinese and Traditional Chinese.

The higher plan applies. You are charged for each purchase separately, so please avoid buying twice.

The confirmation page shows the code at the same URL for 24 hours after payment. After that, email support@tsugra.com with the email address you used to pay.

iPhone (iOS 26 or later), Apple Watch (watchOS 10 or later) and Mac (macOS 26 or later).

In the app, go to Settings → Account → Delete account. Records on your devices are not deleted. To cancel an App Store subscription, use Apple’s settings.